Refund Policy
At Vibestay, we value your satisfaction and strive to provide a transparent refund process. Please note that all refund policies are determined by the individual host of the property you book. We recommend reviewing the host’s refund terms carefully before making a reservation.
Cancellation by Customer
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Each host sets their own refund conditions.
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If you cancel your booking before the host’s minimum refund day, you may be eligible for either:
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100% refund (if allowed by host’s policy), or
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50% refund (if allowed by host’s policy).
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Cancellations made after the host’s refund window or on the check-in day, including no-shows, are non-refundable.
Changes to Booking
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Booking modifications are subject to the host’s availability and policy.
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Additional charges may apply.
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Changes must be requested within the timeframe specified by the host.
Refund Process
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Refunds will be processed to the original payment method within 7–10 business days after confirmation.
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Service fees and processing charges, if any, are non-refundable.
Cancellation by Host
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In the unlikely event that a host cancels your booking, you will receive a full refund, including service and processing fees.
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Vibestay will also assist you in finding alternative accommodations, subject to availability.
Non-Refundable Services
Certain promotions or discounted bookings may be marked as non-refundable by the host. Please check the property’s refund details before booking.
Contact Us
For any refund requests or support, please contact our team:
📞 +1 145 2154
📧 support@rentalspace.com